Sales is only one part of insurance. Behind every policy is a team of people who review risks, help customers and handle claims.
Customer service representative (CSR)
CSRs help clients with questions, policy changes, billing and documents. It's a common first job in insurance, and many CSRs hold a license.
Underwriter
Underwriters review applications and decide whether to accept a risk and on what terms. The role suits analytical, detail-oriented people.
Claims adjuster or examiner
Claims professionals investigate losses, review policies and decide what's covered. The work can involve inspections, interviews and paperwork.
Many insurance roles start with a license.
See classes & scheduleOther roles
- Risk management: helping organizations reduce risk
- Compliance: making sure the company follows insurance laws and rules
- Data analytics: studying trends to improve pricing and service
- Actuarial science: using math and statistics to measure risk
- Training and education: preparing future agents
Read more: Insurance careers for introverts and Why choose a career in insurance?